Inmate Grievance Tracking (IGT)

Support is provided to receive a written inmate grievance (complaint). The IGT module provides entering the detail content and tracking the grievance through the process as defined and implemented. Each grievance is acknowledged and each item is then assigned to a person or team of persons for review. After an appropriate level of investigation, the results are documented in the record. The documentation is used to support a decision that is documented back to the inmate. Staff members are notified as appropriate.